Crossdocks Pro — FAQ Preview

Frequently Asked Questions

Answers before
you book a dock.

Everything carriers, shippers, and 3PLs ask us before their first trailer comes through our Fontana yard. Can’t find it here — call us and we’ll answer it directly.

01

General

What is crossdocking, exactly?

Crossdocking means freight moves from an inbound trailer straight to an outbound trailer, usually the same day, without ever going onto storage racking. It skips put-away and picking, which is why it’s faster and cheaper than a standard warehouse move.

Where is Crossdocks Pro located?

Our facility is in Fontana, CA, minutes from both the I-10 and I-15, in the heart of the Inland Empire logistics corridor.

Do you work with owner-operators, or only large fleets?

Both. We run loads for solo owner-operators, regional fleets, and 3PLs on the same dock schedule — pricing is based on the load, not the size of your company.

What are your hours?

Dock doors are open seven days a week. Standard hours run 6am–8pm; call ahead if you need gate access outside that window.

02

Services & Pricing

How is pricing calculated?

Per pallet for partial loads and short-term staging, per trailer for full crossdocks and drop-hook swaps, or a locked-in contract rate for carriers running regular volume. You’ll always know the basis before freight hits our dock.

Is there a minimum load size?

No. We handle everything from a single pallet through LTL consolidation up to full truckload trailer swaps.

Do you charge storage fees for same-day turns?

No — same-day crossdocking is priced per trailer or per pallet handled, with no separate storage charge. Storage fees only apply if freight needs to sit under our Short-Term Overflow service.

Can you consolidate loads from multiple vendors into one trailer?

Yes, that’s our LTL Consolidation service. We combine partial loads headed the same direction into full outbound trailers, which usually lowers your per-pallet freight cost.

03

Scheduling & Dock Access

Do I need an appointment to drop a trailer?

An appointment gets you the fastest turn, but we also accept live drops and drop-hook swaps without one, seven days a week.

How far in advance should I book a dock?

Same-day booking is usually possible — most requests get a dock time within the hour. Booking a day ahead guarantees your preferred window during peak periods.

What’s your average dock-to-dock turn time?

Under four hours on average for a standard crossdock, and under 30 minutes for a straight drop-hook trailer swap.

What do I need to bring at check-in?

Your bill of lading and any PO or reference numbers tied to the load. Our gate team will assign a dock door and get you backed in, typically within 15 minutes of arrival.

04

Service Area

What cities do you serve out of the Fontana yard?

We regularly serve Fontana, Rialto, Ontario, Rancho Cucamonga, Bloomington, Colton, San Bernardino, Riverside, Jurupa Valley, and Chino — the core Inland Empire distribution belt.

Is your yard easy to reach from the I-10 or I-15?

Yes — the facility sits minutes from both freeways, so pulling in for a crossdock doesn’t add meaningful deadhead miles to most Southern California routes.

Do you serve shippers outside the Inland Empire?

Most of our volume is IE-based, but we regularly handle freight moving through to greater Los Angeles and the broader Southern California market. Call to confirm your specific lane.

05

Safety & Compliance

Is Crossdocks Pro DOT compliant?

Yes, our yard and dock operations run under DOT-compliant procedures, and our staff are trained accordingly.

Are you insured?

Yes, Crossdocks Pro is fully insured and bonded. Certificates of insurance are available on request for your records.

Is the yard monitored?

The facility is covered by 24/7 camera monitoring across dock doors and the trailer yard.

What happens if freight is damaged in transit before it reaches you?

We inspect and document condition at intake and flag any pre-existing damage or shortages against your BOL before the freight is sorted, so it’s on record before it becomes your problem.

Still Have A Question?

Skip the search, just call the yard.

Someone answers the phone during dock hours, seven days a week — no call center, no hold music.

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